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CASE STUDIES

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AIR LIQUIDE

TAIPEI CITY BUS

SUCCESS

Privacy

Terms of Use

Hardware Warranty

License Agreement

Privacy Policy

Last Updated: December 2022

This privacy policy describes the personal data that Carota Corporation and its affiliates (together as “Carota” and/or “we”, “us”, or “our”) collect about you, how we use and protect this personal data, and what you can do to decide how we may use your personal data.

We reserve the right to update and change this policy and will provide notice to you by changing the "last updated" date above. Continued use of this website or our service/product after any such changes shall constitute your acknowledgment of and consent to such changes.

If you are visiting this website or using our service/product on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Policy, in such event, "You" will refer and apply to that company or other legal entity.

Carota complies with the General Data Protection Regulation (EU Regulation 2016/679) (“EU GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). If you have any question about the legal compliance, please contact: info@carota.ai.

WHAT DO WE COLLECT?

We collect, use and disclose two types of information: Personal Information and Non-Personal Information. "Personal Information" is information that is directly associated with a specific person or entity, including but not limited to, names, email addresses, usernames, passwords, and payment information. "Non-Personal Information" is information we collect or compile that by itself cannot be directly associated with a specific person or entity. We may compile "Non-Personal Information" into "Aggregate Data," which we may share with third parties for various purposes, including but not limited to helping us better understand our customers, improving our service, and for marketing purposes.

WHOSE INFORMATION DO WE COLLECT?

We collect and process your Personal Information when you are a visitor to our website ("Visitor") or when you are a customer (including the employee of a customer) or user of our service/product ("Customer").

When you visit our website, we may collect your computer's IP address, access times, your browser type and language, referring website addresses, the type of operating system you use, your account activity, and files or pages accessed or used by you. We use collected information to improve the user experience. You reserve the right to remove yourself from that type of tracking.

When you are a customer or prospective customer, we collect certain Personal Information about you such as your name, image, contact details, and further information about the organization you represent. We use collected information to provide you (or your employer) with our service/product, or support and facilitate your usage of our service/product.

HOW DO WE COLLECT?

We may collect Personal Information that you provide directly, such as when you access our website, create a user account with us, register our service/product, or otherwise give us your name, email address, etc. In some instances, we collect Personal Information that we are able to identify you based on other information you provide to us (such as supporting documents). We also automatically receive certain types of information when you interact with our service/product or browse our website. In addition, we may use cookies and other technologies to function effectively. For more information, please refer to the Cookies section of this privacy policy below.

INFORMATION SHARING AND DISCLOSURE

We will not give, sell, rent, share, or trade any of your Personal Information using our service/product to any third party except i) providing service/product to your employer; ii) with your explicit consent, or iii) as outlined in this policy. We reserve the right to share Non-Personal Information and Aggregate Data as described in this policy.

We may, however, disclose and share your Personal Information: i) with third party service and technology providers to facilitate the operation of the service/product, to perform related services, or to assist us in analyzing how our service/product is used; ii) with a third party to comply with a court order, subpoena, search warrant, or other legal processes; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend us, our subsidiaries and our affiliates, and our officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Agreement; to prevent imminent physical harm; and in the event that we find that your actions violate any laws, our Agreement, or any of our usage guidelines for specific products or services; iii) in connection with an acquisition, merger, consolidation or sale of all or a portion of our business, with or to another company. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy.

CROSS-BORDER DATA TRANSFERS

To facilitate our global operations, and in accordance with applicable laws, we may transfer your personal data to, and access your personal data from, our offices, subsidiaries, affiliates and service providers in the various countries in which we or they operate. This may be to a country other than the one in which it was provided or collected. When we transfer your personal data, we do so in compliance with applicable data protection laws. We take steps to protect personal data in whatever country it is stored in, transferred to or accessed from. You may request additional information, including in respect of transfer mechanisms by exercising your rights as set out below.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will not keep your Personal Information longer than is necessary to achieve the purpose for which the information was collected and processed unless we are required to do so by law or there is another lawful purpose to retain your information for a longer period.

SECURITY: HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We are very concerned with safeguarding your information. We take reasonable steps to protect the information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. But please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we have tried to make our products and services secure and reliable, the confidentiality of any communication or material transmitted to or from us cannot be guaranteed. We urge you to exercise caution when conveying any Personal Information over the Internet. As when disclosing any information on the Internet, you should remain mindful that such information might be accessible by the public and, consequently, may be collected and used by others without your consent. You should also recognize that your use of the Internet and any other means of communication with us is solely at your own risk.

Please note that we will never ask you to disclose your password in an unsolicited phone call or email. You are responsible for all activities which are conducted using your account or password.

All data in the Service is stored and processed through third party subprocessor Amazon Web Services (AWS), which has its processing in Japan. You can learn more about AWS' privacy and security processes here: https://aws.amazon.com/privacy/

COMMUNICATION AND OPT-OUT

We may, from time to time, send you emails or communicate with you about updates to our service/product or legal documents, or for customer support purposes. Unless we are required by law to communicate with you, we will always give you the opportunity to unsubscribe from receiving our communication. If you would like to opt-out of targeted advertising, you may find additional information on each information we send you or contact us at info@carota.ai, otherwise no additional action is required.

BREACH PROTOCOL

In the case of a data breach, we will notify affected users without undue delay. The notification will include the nature of the breach, likely consequences, a detail action plan and a main technical point of contact at Carota.

COOKIE POLICY

Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard drive for record-keeping purposes. Most web browsers automatically accept cookies as the default setting. We may use cookies to enable you to use the website and the service/product without re-entering your username and password if you select to use the "Remember Me" functionality. We have also included information about cookies set by third parties. Given that these relate to third party services, we cannot guarantee the completeness or accuracy of the list, but we can say that we have done our best to ensure the list is as accurate as possible at the time this policy was prepared. Nevertheless, we strongly recommend that you consult the third party websites listed in the cookie descriptions to find out more about the third party cookies in question. We recommend that you review your browser's privacy settings and adjust them accordingly if you wish to deny cookies from any sites.

QUESTIONS AND CONTACT INFORMATION

If you have any questions about this privacy policy, please contact us at info@carota.ai.

Carota Web Terms and Conditions of Use

Last Updated: December 2022

Carota Corporation, a Cayman Islands corporation and its affiliates and subsidiaries (collectively, “Carota”) makes information, products, and services available on this website (the “Site”), subject to the following terms and conditions of use (“Web Terms”). Before using this Site, please read these terms carefully. Throughout the Web Terms, “we”, “us” and “our” refer to Carota, and “you” or “your” refer to you personally (i.e., the individual who reads and agrees to be bound by these Web Terms), and, if you access this Site on behalf of a corporation or other legal entity, you and such corporation or other legal entity on whose behalf you access the Site.

ACCEPTANCE OF WEB TERMS

By using the Site, you agree to be legally bound by these Web Terms. Do not use the Site if you do not agree to these Web Terms. Carota provides the information, products, and services on the Site to you, conditioned upon your acceptance without modification of the Web Terms herein. Your use of the Site constitutes your agreement with such Web Terms.

We reserve the right to change these Web Terms in our own discretion at any time, in whole or in part. You can determine when these Web Terms were last revised by referring to the date at the top of these Web Terms. Such modifications shall be effective immediately upon the linking of the modified Web Terms to the Site, and, if you possess an account through the Site for which you have provided an e-mail address, by communicating the modifications to you when you log in to the Site or by sending the modifications to the e-mail address that you have provided to us.

You agree to comply with, and be bound by, any such modifications by continuing using or accessing the Site after modified Web Terms are posted to the Site, or if you possess an account, by not requesting to terminate your account within seven (7) days after receiving a notice of modifications as described above.

Carota reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site or any service (or any part thereof). Carota shall not be liable to any user or other third party for any such modification, suspension or discontinuance except as expressly provided herein.

REGISTRATION

You may be required to register with Carota in order to access certain areas of the Site. In the course of registration, you must provide true, accurate, current and complete information on the registration form and maintain and update such registration information as necessary. If we have reasonable grounds to suspect that any user's information is untrue, inaccurate, not current or incomplete, we may suspend or terminate that user's account and prohibit any and all current or future use of the Site by that user. You may not use a username (or e-mail address) that is already being used by someone else, that may be construed as impersonating another person, that belongs to another person, that violates the intellectual property or other rights of any person, that is offensive, or that Carota rejects for any other reason in its sole discretion. Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of any password you may use to access the Site, and agree not to lend or transfer your username or password, or otherwise transfer your use of or access to the Site, to any third party. You are fully responsible for all interactions with the Site that occur in connection with your username or password. You agree to notify Carota immediately of any unauthorized use or any other breach of security related to your account or the Site. Carota is not liable for any loss or damage arising from a user's failure to comply with this Section, including any loss or damage arising from any user's failure to immediately notify Carota of any unauthorized use of his or her password or account or any other breach of security.

PROPRIETARY RIGHTS; LICENSE GRANTS

Any software, content, data, text, graphics, images, videos, documents and other materials made available through the Site (“Content”) is the copyrighted work of Carota, its suppliers and/or its licensors:

Your rights to access, download, and use any fleet management software will be subject to your agreement to the terms and conditions of the Software License Agreement available on the Site and/or in the software. Unless permitted in any applicable Software License Agreement or authorized under applicable law, you shall not sell, lease, lend, convey, transmit, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or attempt to derive source code from the software. Any reproduction, redistribution or other use of the software not in accordance with the Software License Agreement and/or these Web Terms is expressly prohibited and may result in civil and criminal penalties.

Unless otherwise specifically noted, the information, content, data, text, graphics, images, videos, documents and other materials made available through the Site (“Content”) are and shall remain the property of Carota, its licensors and/or suppliers, and are protected by copyright, trademark, patent, and/or other proprietary rights and laws. You may view any Content on any single computer solely for personal, informational, non-commercial purposes, or download and print the materials that Carota specifically makes available for downloading from this Site solely for personal, informational, non-commercial purposes. Unless otherwise specifically permitted, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, rent, lease, modify, loan, sell, distribute, or create derivative works based on the Site or any Content, in whole or in part, without the express prior written authorization of Carota.

INFORMATION SUBMITTED THROUGH THE SITE

Carota’s Privacy Policy (the “Privacy Policy”) addresses our processing of personal data you submit through the site. Please refer to the Privacy Policy for information about the personal data we collect about you, how we use and protect this personal data, and the choices you can make about how we may use your personal data. You agree that if any information that you provide is or becomes false, inaccurate, obsolete or incomplete, Carota may terminate your use of the Site.

RULES OF CONDUCT

While using the Site you shall comply with all applicable laws, rules, and regulations. You agree that you will not send, transmit, or otherwise make available, through or in connection with the Site anything that is or may be threatening, harassing, hateful, defamatory, fraudulent, obscene, indecent or otherwise objectionable. You shall not transmit any virus, worm, Trojan horse or other computer code, file, or program that is harmful or invasive or may or is intended to damage or hijack the operation of any hardware or software. You shall not use the Site for any fraudulent or unlawful purpose, or to harvest or collect personally identifiable information about other users of the Site. You shall not modify, adapt, create derivative works of, translate, reverse engineer, decompile or disassemble any portion of the Site.

DISCLAIMER OF WARRANTIES

YOU USE OF THE SITE AT YOUR OWN RISK. THE SITE AND ANY CONTENT, INFORMATION, PRODUCTS OR SERVICES MADE AVAILABLE ON OR THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. CAROTA AND/OR ITS SUPPLIERS AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS SITE OR ANY INFORMATION, CONTENT, PRODUCTS OR SERVICES CONTAINED THEREIN, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CAROTA MAKES NO WARRANTY THAT (I) THE SITE AND ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED THROUGH THE SITE WILL MEET YOUR REQUIREMENTS, (II) ANY USER ACCESS TO THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (III) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. THE DISCLAIMERS OF WARRANTY AND LIMITATIONS OF LIABILITY APPLY, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY CAUSED BY THE FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, VIRUS, COMMUNICATION LINE FAILURE, DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF OR USE OF ANY ASSET, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR ANY OTHER COURSE OF ACTION BY CAROTA.

LIMITATION OF LIABILITY

IN NO EVENT SHALL CAROTA AND/OR ITS SUPPLIERS/LICENSORS AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED THROUGH THE SITE INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, DATA, PROFITS OR OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE. THE MAXIMUM LIABILITY OF CAROTA AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS/SUPPLIERS TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE SHALL BE THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO CAROTA TO ACCESS AND USE THE SITE OR ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED THROUGH THE SITE.

INDEMNITY

To the fullest extent permitted by law, you shall indemnify, defend and hold harmless Carota, its licensors/suppliers and their respective officers, directors, employees and agents from any and all claims, demands, damages, costs and liabilities, including reasonable attorneys’ fees, arising out of or in connection with: (1) any of your information may infringe any copyright, trademark, or other intellectual property rights of any individual or entity, or misappropriate any individual or entity's trade secret, or contain any libelous, defamatory, disparaging, pornographic, or obscene materials; (2) any breach by you of your obligations under these Web Terms; (3) your unlawful and/or unauthorized use of, or activities in connection with this Site. The foregoing indemnities shall survive expiration or termination of these Web Terms.

TERMINATION

Carota may, in its sole discretion, at any time terminate your access to this Site and any account(s) you may have in connection with this Site, including if Carota believes that you have violated these Web Terms or if it is required by applicable law, regulation, court or governing agency order.

Our termination of any user’s access to the Site may be effected without notice and, on such termination, we may immediately deactivate or delete user’s account and your right to use the Site will immediately cease. Carota shall not be liable to you or any third party for such termination.

GENERAL

The Web Terms constitute the entire agreement between you and Carota with respect to your use of this Site and supersede all prior communications between you and Carota with respect to this Site. The Web Terms shall be governed by the laws of Taiwan without regard to its conflict of law provisions.

CONTACT

If you have any question, please send an email to info@carota.ai.

LIMITED HARDWARE WARRANTY

Last Updated: December 2022

Carota’s hardware products come with a standard one (1) year Limited Hardware Warranty, except that the wires, including but not limited to cables and cords, are subject to a six-month warranty. The warranty period starts when the product is sold to you. During the warranty period, Carota will, at its option, either replace a defective product with a new or rebuilt product or repair it with new or rebuilt parts at no charge except as stated below. The parts or products that are replaced become the property of Carota. This Limited Hardware Warranty is provided to the original owner only and may not be transferable to any other third party. Proof of purchase will be required for this limited warranty. In addition, this limited warranty does not cover any of the products or hardware that you or any third party has modified or altered. You bear the sole responsibility and liability for any such modifications or alteration.

CAROTA HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, CAROTA DISCLAIMS AND SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF PRODUCTS FROM CAROTA. CAROTA’ SOLE LIABILITY AND RESPONSIBILITY SHALL BE ITS COMPLIANCE WITH THIS LIMITED HARDWARE WARRANTY.

This Limited Hardware Warranty applies only to the use of the branded hardware sold by Carota, its worldwide subsidiaries, and authorized resellers and distributors (collectively referred to in the Limited Hardware Warranty as "Carota"). The term "Carota Hardware" is limited to the hardware components only and does not include any software applications or programs.

For the procedure to report the hardware problem, please see the following link: XXXXXXXXXXXXXX(RMA?)

Carota may repair or replace Carota hardware products: (1) with new or refurbished parts, (2) with equivalent products to the products being repaired or replaced but which may have been subjected to prior use, (3) with products containing refurbished parts equivalent to new or parts which may have been used, or (4) with equivalent products to an original product that has reached end of life.

Replacement parts are warranted to be free from defects in material and workmanship for six (6) months or the remainder of the Limited Warranty Period of the Carota Hardware in which the parts are installed, whichever is longer.

Carota does not warrant that the operation of its hardware product will be without interruption or error-free. Carota is not responsible for damage that occurs due to your failure to follow the instructions that came with the Carota Hardware.

This Limited Hardware Warranty does not extend to any product from which the serial number has been removed, or that has been damaged or rendered defective resulting from:

Accident, misuse, abuse, neglect, contamination, improper maintenance, or other external causes
Operation outside the published operating specifications for the product, including improper environment, excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
Improper site preparation or maintenance
Software, interfacing, parts or supplies not supplied by Carota
Any use other than ordinary commercial or industrial application
Virus infection
Loss or damage in transit
Repair, modification, improper adjustment or installation of options or parts by anyone other than Carota

Carota’s warranty is limited to manufacturing and hardware defects only. Carota reserves the right to charge standard out-of-warranty service fees when units returned fail to exhibit any problems as reported; or any problems could have been reasonably remedied utilizing product guidebook or troubleshooting FAQs.

Software License Agreement

Last Updated: December 2022

By downloading, using, or accessing any of our devices, software, services and other products, including updates and upgrades thereof (collectively “Products”), you conclude a legally binding agreement based on the terms of this Carota Software License Agreement (“Agreement”) with Carota Corporation (“Carota” or “we”) on behalf of yourself or a company or other organization you are acting and authorized to act for, in which case the Agreement is between Carota and such organization and any references to “you” herein means such organization. If you do not agree, please do not install, use, access, or retain any of our Products.

LICENSE.

We grant you a non-exclusive, limited, revocable, non-transferable, and non-sublicensable right to use any software, firmware, and intellectual property (collectively, “software”) embodied in Products solely for your own use or your internal business purposes and solely in connection with your use of our or other compatible in-vehicle devices, on the condition and so long as you comply with all terms and conditions of this Agreement. You may not extract, copy or use the software in connection with any other product or on any other device.

OWNERSHIP.

The Products are protected by copyright and other intellectual property rights. Software and services are not sold, but only licensed or made available on a limited basis. Except for the rights expressly granted under this Agreement, all rights, title, and interest in and to the Products and any copies thereof shall remain exclusively owned by us and our licensors. Products may contain technological measures designed to prevent the illegal usage of software or other violations of this Agreement or applicable law. You agree not to circumvent or attempt to circumvent such measures.

UPDATES.

We continuously improve our Products and may, from time to time, cause software updates to be automatically installed with or without prior notification to you. You hereby consent to such automatic installations and agree to use only the updated version once it has been installed.

RESTRICTIONS.

To the fullest extent permissible under applicable law, you agree not to: (a) disclose or transfer in any manner any services, software or other copyrightable or licensed elements of Products; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any software elements of Products; (c) use Products in a manner that violates laws or rights of others; (d) use the Products for dangerous or life threatening activities; (e) engage in any activity that interferes or disrupts services or any software, network, or device; or (f) cause or encourage any other person to do any of the foregoing.

SECURITY.

You shall be responsible for your failure to keep all user ids and passwords secure. If you suspect unauthorized use or believe the security of your ids and passwords has been compromised, you shall promptly notify us. We will be entitled to treat all communications, instructions and transactions as authorized by you unless you have notified us of the unauthorized use or the compromise of your ids and passwords. If we suspect and reasonably believe there may be fraudulent or unauthorized activity on your account, we reserve the right to terminate or suspend your access to our website or any applicable services or both and will contact you to advise of this decision.

CONFIDENTIALITY AND DATA TRANSFER.

We maintain reasonable technical and organizational security and data storage policies and measures for facilities within our control. Data may be stored or transmitted through third party facilities, third party services or common carriers, including without limitation the internet. You shall not provide third parties with access to any software and non-public information in and regarding the Products and any other confidential information that we provide without our prior written consent, except to your own employees, subject to adequate confidentiality agreements. We will not disclose your personal information to any third party except in the following circumstances: (i) to our service providers, who have a need to know in order to assist us in providing Products to you, and who have all agreed to confidentiality terms and use restrictions similar to those set forth herein; (ii) with your consent; (iii) to comply with a subpoena, warrant, court order or other legal requirement (but to the extent practicable and unless prohibited from doing so, we will provide you notice of the disclosure so that you may seek a protective order or otherwise object to the disclosure); or (iv) where a company acquires us. For more information, please see our Privacy Policy.

LIMITED PRODUCT WARRANTY.

We warrant that during the Warranty Period the software and the system operating in each Product will perform in accordance with the written specifications (Spec and RMA?) that we issue with respect to such Product, subject to the limitations and conditions set forth in our specifications and this Agreement, when used in accordance with our documentation and specifications. “Warranty Period” means either: (a) the one year period commencing on the date of purchase; or (b) the lifetime of the device. Provided you properly complete and we receive from you, directly or through an authorized reseller, a written warranty claim and all affected devices (returned at your expense to the reseller from whom you purchased the devices or as otherwise specified by us), prior to the expiration of the Warranty Period, we will either repair or replace such device or use commercially reasonable efforts to correct any material defects in software and services. We reserve the right to replace any device and software with a more current version or model in our sole discretion. We also reserve the right to charge you return shipping and a reasonable service fee if we determine that your warranty claim was not justified. The remaining Warranty Period for any purchased Products we repair or replace under warranty is deemed to be the greater of the actual remaining Warranty Period for the replaced or repaired Product or six months following the completion of such repair or replacement. Additionally, we will replace the device in accordance with the process specified above if the network on which the device operates no longer provides adequate coverage in your usage area (as determined by us in our discretion). To the maximum extent permitted by applicable law, the foregoing constitutes your sole and exclusive remedy and our sole and exclusive obligation for any breach of the foregoing warranty.

CONDITIONS AND EXCLUSIONS.

Warranty claims must be submitted promptly after the date when you noticed the defect. Any products, services or items made or supplied by any other third parties are not covered by our limited warranty and we are not responsible for malfunctions by or in such products, services or items. You are responsible for ensuring that all such third party products, software, data or services meet our minimum requirements, including without limitation, processing speed, memory, client software, internet access, internet or other communication channel bandwidth.

INSTALLATION.

Certain vehicles or installation configurations may require professional installation, additional equipment, or even modifications to your vehicles. Before installation, you must carefully review the relevant Carota installation documentation. If you are uncertain that you have the requisite skills and understanding to install our Products, you must consult with an authorized Carota reseller or installer. Failure to comply with procedures specified in the installation instructions or attempting to install our Products without adequate knowledge of our Products, proper installation, configuration, servicing, repair or removal procedures, or your vehicle, may result in damage to the Product or your vehicle, which may cause malfunctions of vehicle controls or vehicular environmental systems and result in personal injury. You understand that any such activities not performed by an authorized Carota reseller or installer will be at your sole risk. You also agree to comply with any safety-related instructions, including removing the Product from your vehicle if Carota determines your vehicle is not suitable for the use of the Products.

WARRANTY DISCLAIMER.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY TERMS, REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT OR QUIET POSSESSION AND THOSE ARISING BY STATUTE OR IN LAW, OR FROM A COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE CANNOT AND DO NOT REPRESENT, WARRANT OR COVENANT THAT: (A) ANY OF THE PRODUCTS WILL MEET YOUR BUSINESS OR OTHER REQUIREMENTS; (B) THE PRODUCTS WILL OPERATE OR BE PROVIDED WITHOUT INTERRUPTION; (C) THE PRODUCTS WILL BE ERROR-FREE, VIRUS-FREE OR THAT THE RESULTS OBTAINED FROM THEIR USE WILL BE ACCURATE, RELIABLE OR CURRENT (D) ANY ERRORS IN THE PRODUCTS CAN BE CORRECTED OR FOUND IN ORDER TO BE CORRECTED. MOREOVER, WE DO NOT ENDORSE AND MAKE NO REPRESENTATION OR WARRANTY WITH RESPECT TO, AND ASSUME NO RESPONSIBILITY, OBLIGATION OR LIABILITY FOR, ANY NON-CAROTA PRODUCTS, SOFTWARE, DATA OR SERVICES INCLUDING BUT NOT LIMITED TO WIRELESS SERVICES, MAPPING SERVICES, POSTED ROAD SPEED SERVICES, INTERNET BANDWIDTH AND CLOUD STORAGE.

INDEMNIFICATION.

UNLESS PROHIBITED BY APPLICABLE LAW, YOU SHALL INDEMNIFY AND HOLD HARMLESS CAROTA, ITS AGENTS, SUPPLIERS, LICENSORS, SERVICE PROVIDERS, DISTRIBUTORS, SUB-DISTRIBUTORS, CONTRACTORS, SUCCESSORS OR ASSIGNS, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS AND REPRESENTATIVES (EACH AN “INDEMNIFIED PARTY”), FROM AND AGAINST ANY AND ALL DAMAGES, LIABILITIES, COSTS, LOSSES AND EXPENSES (INCLUDING REASONABLE LEGAL COSTS AND FEES) ARISING FROM OR RELATED TO ANY CLAIM, DEMAND, COMPLAINT OR ACTION BY A THIRD PARTY ARISING OUT OF OR INCIDENT TO: (A) YOUR ACTIONS OR FAILURE TO ACT UNDER OR RELATED TO THIS AGREEMENT; OR (B) YOUR BREACH OF ANY THIRD PARTY TERMS INCORPORATED HEREIN BY REFERENCE.

LIMITATIONS OF LIABILITY.

YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LIABILITY OF ALL INDEMNIFIED PARTIES TO YOU HEREUNDER OR OTHERWISE IN RESPECT OF THE PRODUCTS EXCEED THE AMOUNT YOU HAVE PAID FOR THE PRODUCTS OR SERVICES OR THE RIGHTS TO USE THE SOFTWARE IN THE TWELVE MONTH PERIOD BEFORE THE CAUSE OF ACTION AROSE, SUBJECT TO ANY LESSER LIMITATION OF LIABILITY IN ANY TERMS INCORPORATED HEREIN BY REFERENCE (INCLUDING, WITHOUT LIMITATION, ANY THIRD PARTY TERMS) IF APPLICABLE. NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING LOSS OF REVENUE OR PROFITS, LOSS OF DATA, BUSINESS INFORMATION OR LOSS OF USE THEREOF, FAILURE TO REALIZE EXPECTED PROFITS OR SAVINGS, COST OF CAPITAL, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL OR ANY OTHER NON-DIRECT, PECUNIARY, COMMERCIAL OR ECONOMIC LOSS OR DAMAGE OF ANY KIND WHETHER FORESEEN OR UNFORESEEN ARISING FROM OR INCIDENTAL TO THIS AGREEMENT. FOR GREATER CERTAINTY, THE FOREGOING LIMITATIONS AND EXCLUSIONS OF LIABILITY SHALL NOT APPLY TO (A) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS HEREUNDER; OR (B) INFRINGEMENT OR MISAPPROPRIATION OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS.

TERMINATION.

We reserve the right to terminate this Agreement in whole or in part with or without notice if: (a) you materially breach or otherwise fail to comply with any provision of this Agreement; (b) we determine that any registration information you submit or any update thereof is false, inaccurate, or incomplete; or (c) you become insolvent or bankrupt or cease operating your business. Upon any termination of this Agreement: (i) any and all rights granted to you under this Agreement shall immediately cease; (ii) you shall destroy, to the extent practicable, all copies of the software in your possession or control; and (iii) you shall cease all usage of the services. Upon request we will transmit to you a copy of data stored on our systems as of the date of termination, and we may condition this assistance on payment of reasonable fees and cost reimbursements, based on the size of the database and complexity of the task.

ASSIGNMENT.

This Agreement and any rights granted to you under this Agreement shall not be transferred or assigned by you, in whole or in part, whether voluntarily, by operation of law, or otherwise, without our prior written consent. Any such attempted assignment or transfer shall be null and void. This Agreement may be assigned or novated by us in our sole discretion by way of written notice to you.

CHOICE OF LAW.

If you or your headquarters are located in the United States of America, then this Agreement will be governed by and construed under the laws of the State of California without giving effect to its conflict of laws principles and without reference to the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Each party hereby irrevocably agrees to the exclusive jurisdiction of the courts of the State of California and the U.S. federal courts located in California for any claim related to this Agreement or the Products. If you or your headquarters are located in anywhere else in the world, then this Agreement will be governed by and construed under the laws of Taiwan without giving effect to its conflict of laws principles and without reference to the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Each party hereby irrevocably agrees to the exclusive jurisdiction of Taiwan for any claim related to this Agreement or the Products.

ENTIRE AGREEMENT.

This Agreement constitutes the entire and exclusive agreement between you and us with respect to the subject matter of this Agreement and cancels and supersedes any prior and contemporaneous understandings and agreements between the parties hereto with respect thereto. There are no representations, warranties, terms, conditions, undertakings or collateral agreements, express, implied or statutory, between you and us, oral or written other than as expressly set forth in this Agreement and any terms expressly incorporated herein by reference. The headings in this Agreement are for convenience of reference only and do not affect the construction or interpretation of this Agreement.

SEVERABILITY.

To the extent that any provision of this Agreement is declared by a court or other lawful authority of competent jurisdiction to be invalid, illegal or unenforceable, such provision shall be severed and deleted or limited so as to give effect to the intent of the parties insofar as possible and you and we will use our respective best efforts to substitute a new provision of like economic intent and effect for the illegal, invalid or unenforceable provision, and the remainder of this Agreement shall continue in full force and effect with respect to all other provisions.

AMENDMENTS AND WAIVERS.

You agree that we may change the terms of this Agreement from time to time by notifying you via our website, email or other means. You agree to accept, and you hereby accept, any changes in the terms of this Agreement, unless the changes impose commercially unreasonable disadvantages on you. If a change imposes commercially unreasonable disadvantages on you and we receive a written objection from you within 30 days of the date when you received notice or you should have noticed the change, we may, at our sole option and discretion, (a) reverse such change with the effect that the immediately prior version of this Agreement shall continue to apply to you, or (b) terminate this Agreement and your use of the Products and reimburse you, upon receipt of all devices, documentation and deliverables, in good working condition, the credit of the unused and prepaid services fees paid to us for time periods after the effective date of the change to which you objected in accordance with this Agreement. You delay or failure in exercising any right hereunder shall be deemed of itself to constitute a waiver of such right or any other rights hereunder.

FORCE MAJEURE.

Each party shall be relieved of their respective obligations hereunder and will not be liable to the other or to any third party if the affected party is unable or fails to perform any of its obligations under this Agreement, as a result of any fire, explosion, war, riot, strike, walk-out, labor dispute, flood, shortage of water, power, labour, transportation facilities or necessary materials or supplies, default or failure of carriers, breakdown in or the loss of production or anticipated production from plant or equipment, act of God or public enemy, act of war or terrorism, any law, act or order of any court, board, government, state-sponsored actor or other authority, or any other cause (whether or not of the same character as the foregoing) beyond the affected party’s reasonable control, for so long as such cause prevents the affected party from so performing, provided however that the other party may terminate this Agreement if the affected party is unable to perform its obligations for a period of 30 days or more, upon written notice to the other during the time the affected party is prevented from so performing.

EXPORT CONTROL.

You shall comply with all applicable laws, including export control laws and regulations of the USA. You shall not export or re-export any Product directly or indirectly in contravention of such laws and regulations.

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Phone: +886-2-2712-0896
Address: Room 1608, 16F., No. 144, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei City 105
E-mail: sales@carota.ai

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